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What Is Net Promoter Score (NPS)?
3:46
YouTubeTemkinGroup
What Is Net Promoter Score (NPS)?
This Temkin Group video explains a very popular customer experience (CX) metric, Net Promoter Score (NPS). It's meant to explains what NPS is all about and why it may be a valuable tool for some companies. It's a great video to share across your organization if you are using NPS. To learn more about NPS, or how to improve your organization's CX ...
202.4K viewsJul 11, 2018
Net promoter score How to Calculate NPS
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