Route: Track Everything In One Place
Track Everything You Order in the Route App. Get shipping notifications and real-time status updates on any delivery.
Route Shipping Protection Policies – Route for Shoppers
Route is a package tracking and shipping protection provider. We support brands by protecting their customers’ online orders from damage,...
How to file a claim - Route for Shoppers
You can return to this page at any time by going to claims.route.com (directly or via your claim confirmation email) to check for updates. We will also send status updates via email when …
Where is my order? – Route for Shoppers
You can access this page any time via the link in your Route confirmation email, or by clicking on any order tracking link in a Route email from your desktop or laptop.
Route mobile app tracking FAQ - Route for Shoppers
The Route mobile app offers a seamless way to keep track of all of your orders in one place. That means you can shop anywhere (even Amazon) and track it with Route.
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Nov 8, 2025 · Easily record anything on your screen with Jam
How and when to contact the shipping carrier - Route for Shoppers
You can find all tracking information, including the carrier responsible for transporting your package, in the Route mobile app, on the web tracking page linked in the order confirmation …
Route mobile app data and privacy FAQ – Route for Shoppers
In addition to following our own privacy and security policies, Route implements security and privacy requirements from email service providers, such as Gmail, that the Route app …
Customer Service Agent Learning Guide – Route
Your login credentials will be the account information that was used to set up Route. If you were not the primary user to set up your store account and need access, please contact your …
Claim status definitions – Route
When you or your customers file a claim through Route, you can stay up-to-date throughout the issue resolution process in the Claims tab in the Merchant Portal.