This article describes the process for repairing a damaged or corrupted installation of the Datto Windows Agent software on a protected endpoint. These steps only apply to Version 2.1 and above of the …

Repairing a Datto Windows Agent Installation (Version 2.1 and Above) Datto Windows Agent installer exits with Acronis Error Datto Windows Agent: Error: "Install of the Datto Bus Driver Failed. Uninstall …

DATTO BCDR / Device management / Appliance Pages / Protect / Configure Agent or System Settings / Repair Agent Communications

The following steps are basic troubleshooting workflows for repairing VSS writers. On the target machine, open an elevated command prompt with administrator privileges.

Gather the Logs If you need help, you can visit our Community Forum or open a support ticket. When opening a case with our team, gather the following files from the production machine, and attach …

Need help? Submit a Kaseya Helpdesk request. Want to talk about it? Head over to Kaseya Community. Have a new feature idea? Visit the Kaseya Ideas portal. Provide feedback for the Documentation team.

DATTO BCDR / Backups / Backup Troubleshooting / Datto Windows Agent / Backup/Verification Troubleshooting / Troubleshooting Agent Certificate Issues

Manual Update Required for Datto Windows Agents The automatic agent update process has been disrupted due to a validation issue with the current certificate. A manual agent update is required to …

The file is present and the contents are correct: Check to ensure the access permissions on the file mirror a working system. The file is present, has the correct contents, and the permissions are …

Basic troubleshooting for offsite synchronization issues This article provides an overview of troubleshooting to perform when your offsite synchronization is behind schedule. Environment Datto …