The IntentCX platform will dig through existing information, as well as real-time customer intent data, to power better customer service outcomes.

At its recent Capital Markets Day, T-Mobile made an effort at reigniting some excitement around 5G, announcing partnerships ...

Spectrum has introduced new perks to get more customers to bundle mobile and home internet together. Should you?

The FCC wants to unlock all phones in the US within 60 days of activation, but AT&T and T-Mobile unsurprisingly object to the ...

will harvest data on customer interactions from the millions of T-Mobile subscribers who use its T-Life app. The app, launched this year, combines several existing services like bill management ...

In June, the Federal Communications Commission (FCC) announced a proposal that could significantly alter the mobile telecommunications landscape in the U.S.

T-Mobile US said it would partner with OpenAI to build an artificial-intelligence platform designed to help the telecom ...

The greatest inhibitor to T-Mobile winning the champion’s crown is their ability to consistently execute new innovations.

The major carrier pushes against the FCC's proposed policy, claiming it'll prevent them from offering payment in installments ...

T-Mobile DIGITS subscribers can use their smartwatch's LTE connectivity for a monthly fee. You can find your wearable's ...

Telecom retailers can’t make changes to their customer retention strategies if they don’t understand why device sales are ...

Xfinity is a well-known cable provider in the US, providing service for millions of people with TV, home internet, and home ...