The merger of Israeli tech firm NICE with Germany’s Cognigy has reignited fears of further automation in the customer service ...

The extension builds upon the partnership NiCE and RingCentral have cultivated since 2015, and re-energizes the partnership in go-to-market, sales, onboarding, and post sales engagement. The extended ...

Agentic AI changes this. It can watch for triggers – like fraud or service failures – and act before the customer even picks up the phone. Instead of dealing with a complaint, it reaches out, resolves ...

This strategic move shows AI is now the foundation for how leading companies engage, support, and retain their customers ...

NiCE (NASDAQ: NICE) , a global leader in AI-powered customer experience, today announced that it has entered into a definitive agreement to acquire Cognigy, a global market leader in conversational ...

The expansion National Women's Soccer League team in Colorado now has a name: the Denver Summit. The team announced its new name, colors and crest on Tuesday.

Season 22 Episode 112 Show Highlight: RHOC’s Tamra Judge is challenged to speak calmly about her former castmates. She shares her most peaceful moment with Vicki Gunvalson, reveals the one ...

The new CX-5 leans into a more athletic, coupe-like look with sweeping lines and a low-slung stance, staying true to Mazda’s evolving Kodo design language.

Range Rover now has its own logo for the first time. The luxury automaker is unveiling a sleek new look as it gears up to launch its first electric SUV later this year.

The CX Excellence Award winners demonstrated game-changing results in one of the seven below categories: AI Trailblazer of the Year - Showcasing organizations at the forefront of innovation, ...

Interactions 2025 marked a pivotal moment in the evolution of NiCE, not just as a premier provider of customer experience technology but as a forward-looking orchestrator of human-centric, AI-driven ...