This strategic move shows AI is now the foundation for how leading companies engage, support, and retain their customers ...

Enter the Customer Service team. These individuals are hired to fix things, at least that is the plan. Instead, the plan is ...

A Fort Collins-based airport shuttle company is adding new daily roundtrips to its "wingless flights" schedule, offering earlier and later service.

Everyone still claims to value customer service, but as the average CEO tenure has shortened, executives have become more focused on delivering quick returns to shareholders and investors.

A shooting on Friday night in a popular Myrtle Beach restaurant left one person dead. On Saturday, police provided more information on the incident and set bond for the perpetrator.

3 men, 2 women killed when commuter train hits car in Gary, Indiana Five people were killed Wednesday night after a collision between a train and a vehicle in Gary, Indiana.

Hyatt cut 30% of US customer service staff, affecting ~300 roles amid industry shift to AI automation for cost savings.

Verizon Touts Upgraded Customer Service Push: Will It Make a Difference? The changes include adding a 'Customer Champion' to field your query until it's resolved, updating you on their progress ...

Learn the difference between heat advisory, watch, and warning to prevent heat-related illness. Stay informed and protected during hot weather conditions.

By offering transparent tooling and clear implementation examples, OpenAI is pushing agentic systems out of the lab and into everyday use.

A ferry used to run between Staten Island and Brooklyn, but it was put out of service within days of the Verrazzano-Narrows Bridge opening in 1964.

Stage configuration and ticket sales methods are crucial elements that influence the customer experience of live entertainment. This study uses social simulations considering both stage configuration ...