When it comes to managing IT needs, understanding the difference between IT support and IT helpdesk services is crucial. Both ...

DE&I is changing contact centres, making them more inclusive and improving both employee and customer experiences. Cirrus' ...

HubSpot is widely recommended for beginners because of its ease. The free plan has many valuable features. It offers basic ...

Discover the benefits of sales automation and explore practical tips and examples to enhance your sales process today.

Existing policies and actions taken by world governments put the world on track for a median estimate of 2.7°C of warming by ...

For home care agencies, CRMs are the future of marketing. These tools allow you to streamline the journey from lead to client ...

“I have legit called the store from inside the store to get some help,” one person suggested. Some also commended the customers on their tactic of using a note to get the attention of Walmart workers.

Contact-center-as-a-service provider Five9 Inc. today said it has expanded the Genius AI suite it announced in August with ...

Great customer service training can help agents turn everyday interactions into memorable experiences and set your brand apart from the competition.

AI agents are at the forefront of a customer service revolution, reshaping interaction dynamics with enhanced personalization ...

Survey shows overwhelming interest in AI tools, but lack of in-house technical expertise creates barriers to implementation.

Try out other networks if you're looking for a cheaper carrier or want to downsize your plan. AT&T's Cricket Wireless and ...