When planning a cruise vacation, having access to reliable customer service is essential. Royal Caribbean International, one ...

Business communications service provider Dialpad Inc. today announced the launch of Dialpad Support, a complete ...

A recent report found that Singaporeans spent more than 30 million hours on hold with customer service last year. With banks ...

Great customer service training can help agents turn everyday interactions into memorable experiences and set your brand apart from the competition.

Discover the benefits of sales automation and explore practical tips and examples to enhance your sales process today.

When CNA visited UOB’s contact centre last week, it was bustling with activity. Dozens of customer service officers were on ...

AI agents are at the forefront of a customer service revolution, reshaping interaction dynamics with enhanced personalization ...

Complete Next-Generation Solution Empowers Businesses to Provide Superior Customer Experiences SAN FRANCISCO--(BUSINESS WIRE)--Dialpad, the leading AI-powered communications intelligence platform ...

For years, customer service has frustrated both businesses and consumers. Long wait times, disjointed communication, and ...

When a multi award-winning broadband provider is named as the best in the business for 21 years running and hordes of ...

For home care agencies, CRMs are the future of marketing. These tools allow you to streamline the journey from lead to client ...