Understanding and using the right tone in writing isn’t just for English majors and aspiring novelists—it’s a career-enhancing skill. Mastering this skill can make the difference between earning ...

Ever had someone misread your tone in an email or chat at work? Exclamation points, emoji, and reacji can help, even in business communications. I'm an expert in software and work-related issues, and ...

When leaders send emails, everyone is watching. Your messages are more than facts and figures about the business. Each word carries tone and significance, and employees scrutinize every sentence in ...

In an age when much more is being written than spoken, appreciation for the tone of the written word is being lost. For example, a typical cryptic text or e-mail relies on emojis to communicate a ...

What we say and how we say it is important. While our message is the content and information we're communicating, our voice is in the tone we use — whether it's spoken, written, or visual. It makes ...