After a launch, the real learning begins. Tech leaders share the signals and habits they use to turn user behavior, feedback ...

Conversational AI stands out from legacy rule-based chatbots in how it understands nuance, context and follow-up intent.

Churn is more than outright defection; it can also include silent attrition, where customers remain nominally active but reduce engagement, spending, or product adoption. High churn rates erode ...

Louisiana utility regulators on Wednesday agreed to fast-track the process for building new electricity generation to handle ...

Bluevine reports 24 essential financial KPIs for small businesses to track, focusing on profitability, liquidity, and ...

As Christmas quickly approaches, many families scramble to find last minute gifts by ordering online and having their ...

Digital beings are coming into parity with the way humans think,” says Chetan Dube, an AI pioneer and the CEO of Quant.

Consumers might not just feel obligated to shop at a specific store because of their membership, but they could also end up ...

Euler believes that with high-quality components and real-time monitoring, EVs will need to visit a workshop only once a year ...

The AI identity crisis is here. Imagine a phone conversation where you only later realize the “person” was AI. This is already happening. Most consumers cannot reliably tell human agents from AI voice ...

The companies have developed an automated software testing platform that will allow the carrier to swiftly test and deploy ...