Salesforce’s success is partially due to their in depth knowledge of their customers. Which brings us to the question, who exactly are their customers? Obviously they are companies that want to ...

Salesforce.com acquired InStranet, which has been an AppExchange partner since 2005, “because we believe that they have the best knowledge base technology for customer service and support in the ...

Salesforce says that businesses can easily deploy changes into the knowledge base and extend the platform to mobile devices and other websites. The knowledge base is price at $50 per user per ...

Zoomin will augment Salesforce’s Data Cloud platform to power use cases like using a company’s knowledge base to automate customer service interactions. “Proprietary unstructured data is ...