Survey results reveal similarities and differences in preferences across the generations at each stage of the customer journey VANCOUVER, British Columbia--(BUSINESS WIRE)-- A survey conducted by ...

There’s nothing worse than a bad customer experience. In fact, 66 percent of customers say that a bad experience can actually ruin the rest of their day. And whether or not we’d like to admit it, most ...

PROVO, Utah & SEATTLE--(BUSINESS WIRE)--Bad customer experiences lead directly to lost revenue, as a negative interaction can mean losing customer loyalty and the potential for additional spending in ...

Cheap money masked bad decisions. Now growth must prove itself — and customer experience is the clearest signal left.

As a business owner, negative reviews on your product or service can be distressing and damage your reputation and revenue, regardless of whether you are a beginner or an experienced entrepreneur with ...

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Discover how top brands create unforgettable customer service experiences that enhance loyalty, build trust and keep people coming back for more. At the heart of this experience are common triggers ...

One-third of consumers switched brands in the past year after a negative customer experience. As their expectations for seamless assisted and unassisted customer experience (CX) continue to rise, ...

Never make the mistake of putting bad help in charge of your organization. Think about the last time you went to a supermarket or walked into a restaurant to have a quick bite to eat. How did you feel ...

Customer service and customer experience (often referred to as CX) are two important terms that business owners and brands need to understand in order to thrive in today's competitive marketplace.