When you look at what separates the leaders who thrive from those who merely survive, one thing stands out above anything ...

The Fast Company Executive Board is a private, fee-based network of influential leaders, experts, executives, and entrepreneurs who share their insights with our audience. BY Fast Company Executive ...

(By Pat Bryson) I have the privilege of working with some very good sales staffs. Over the years, we have progressed from learning the basics to polishing our diamonds. One of our latest initiatives ...

I recently came across a powerful quote from my friend Lorie Guest that made me stop and think. She said, “Leaders often believe that if they hire good people, their employees will know how to treat ...

Business-to-business (B2B) customers today want the same speed, simplicity and convenience they’ve grown to love from their experiences with business-to-consumer (B2C) companies. Sounds simple, but it ...

Zendesk CX Trends 2026 report highlights a new standard: customers now expect instant resolutions, deeper personalization, and greater transparency from AI-powered experiences.

It’s often said that accounting is the language of business—and that language is typically numbers and data. But for some firms, serving their customers goes beyond crunching numbers. They want to win ...

Customer experience is a way to set your organization apart. And it all starts with your culture. Expectations for customer experience are higher than ever. From Amazon anticipating when you’ll run ...

Discover how top brands create unforgettable customer service experiences that enhance loyalty, build trust and keep people coming back for more. At the heart of this experience are common triggers ...

Value stream management involves people in the organization to examine workflows and other processes to ensure they are deriving the maximum value from their efforts while eliminating waste — of ...

HARTFORD, Conn.--(BUSINESS WIRE)--Watermark Consulting has released its latest cross-industry Customer Experience (CX) ROI Study, along with several sector-specific editions focused on the Airline, ...

When talking about user experience, we often focus exclusively on customers. But developers are users, too. In fact, the developer experience is a critical driver of business value, directly affecting ...