Any job search platform these days will show there are thousands of customer success (CS) positions waiting to be filled. According to research by Gainsight, a customer success software platform, ...

Effective strategies matter: From building relationships on shared values to empowering customer service teams, offering ...

This story was originally published on CFO Dive. To receive daily news and insights, subscribe to our free daily CFO Dive newsletter. An analysis of publicly traded professional services firms, ...

As customer success reshapes itself into a critical business function, Alon Ahronberg is in the midst of making his mark in the industry. It is here that he redefines the norms through innovative ...

How to recession-proof your company by calibrating your customer success strategies. Many companies are facing mounting uncertainty amid a looming economic downturn and for both companies in the ...

LONDON--(BUSINESS WIRE)--A global data analytics and advisory firm, Quantzig, that delivers actionable analytics solutions to resolve complex business problems has announced the completion of their ...

There is no customer strategy without human connections. Your business relationships with customers are vital to near-term success and future growth. Despite this, we often see companies (including ...

Today’s business environment is tough — as such, customer success has become a crucial aspect of generating revenue. It’s no longer enough to simply acquire new customers; retaining and expanding ...

Acquiring new customers is good. But keeping the customers you have is better. With the rise of the SaaS model, retention has dethroned acquisition as the primary means to achieve long-term growth and ...

Customer success teams share many responsibilities across companies. They need to ensure that customers are achieving value with a company’s products or services. The teams work to build relationships ...

Breaking stock news is now free. Create your account to stay informed—and explore the insights behind every move. Salesforce, Inc. ( CRM) Discusses Q3 Update on Customer Momentum and Success and ...

The Fast Company Executive Board is a private, fee-based network of influential leaders, experts, executives, and entrepreneurs who share their insights with our audience. BY Toni Pisano Let’s face it ...