Zendesk Connect enables customer segmentation and push notification engagement services, while Zendesk Explore is a business intelligence tool that curates and analyzes customer-centric data from ...

The new Sales Suite includes Zendesk Sell, Chat, Reach and Voice. With these tools, sales reps can access multiple channels, such as email, texting and voice.

In a world where AI headlines bounce between excitement and existential dread, Zendesk is doing something refreshingly ...

Building on the momentum of the recently launched Zendesk Resolution Platform, a complete AI-first solution that integrates ...

Zendesk is also adding new chatbot monitoring tools. According to the company, administrators can use the tools to detect situations when AI-provided support answers may not adequately address a ...

GoodData is a business intelligence tool that can be connected to Zendesk to make it easier for teams to track and analyze support data. Teams can use GoodData to create reports and dashboards ...

It has been working to integrate the CRM tool more broadly into the platform, and today’s announcement is about giving Zendesk users a broader view of its customers.

A Zendesk blog post stated: “Spend your time closing—not on data entry. The Sales Suite automates all the administrative work required to keep your sales CRM up to date, such as logging activities, ...

Zendesk’s collaboration tools are excellent and integral to this highly capable, user-friendly powerhouse CRM. Your teams can create, launch and monitor campaigns, track performance and use Zendesk ...

Zendesk, a pioneer in Agentic AI-powered customer service, today announced it has completed the acquisition of HyperArc, an AI-native analytics platform renowned for its proprietary HyperGraph engine ...

Zendesk offers tools for integrating its software with Salesforce.com, SugarCRM, Basecamp and many other platforms. These tools can act as bridges from Twitter to other parts of the enterprise.

Major features in common between Zendesk and ServiceNow Both platforms are cloud based, software as a service (SaaS) tools, so they’re designed to work well in any browser on any device from desktops ...