Originally published by Bernard Marr on LinkedIn: IT Service KPI Examples: How Do You Measure IT Service Delivery? The benefits of measuring IT service delivery are clear. If you resolve a ...

Key performance indicators (KPIs) are defined metrics that allow a company’s management to compare performance against a set of targets, objectives, or industry peers.

KPIs can involve strategic measures, operational measures, employee performance, financial ratios, to name a few. When you want to quantify the data in your company, measure it with a KPI.

For example, a GenAI-enabled digital assistant could help humans to work more efficiently by producing detailed maintenance schedules, task lists, and real-time recommendations for operational ...