3am Labs extended its line of remote management products on Monday, delivering a Web-based help desk platform that allows administrators to gain control of a remote system to resolve problems without ...

PORTSMOUTH, N.H., July 13, 2023 (Newswire.com) - Today, Instant Technologies, a leading provider of chat-based service desk solutions, proudly unveils Instant Chime V5, a cutting-edge chat-based ...

SolarWinds has released a hotfix for a critical Web Help Desk vulnerability that allows attackers to log into unpatched systems using hardcoded credentials. Web Help Desk (WHD) is an IT help desk ...

As Navy personnel work both at sea and ashore to defend the nation, they require advanced capabilities and technologies to get the information and services they need, whenever and wherever they need ...

case study By subscribing to a Web-based hosted service, Convergent Systems has managed to reduce costs and done away with support issues associated with maintaining an e-mail system. Vincent ...