Get the latest federal technology news delivered to your inbox. Since the bipartisan 21st Century Integrated Digital Experience Act was signed into law in 2018, the U.S. federal government has made ...
CHICAGO--(BUSINESS WIRE)--Rightpoint, a global experience leader and Genpact company, has launched a new approach to help its clients navigate ever-evolving market dynamics, including the rapid ...
In 1999 Joseph Pine II wrote the book, The Experience Economy, which explained the transfer from customer service to customer experience. Since then practically most enterprises have embraced what is ...