Telstra plans to launch in the next few days a mini help-desk software tool for its BigPond Internet customer base as part of its AU$100 million package to shore up its Internet service provider ...

If you have a Telstra Smart Modem 2 and want to upgrade to a Smart Modem 3 you can, but for an extra AU$9 per month. However, you’ll need to physically visit your nearest Telstra store to upgrade.

Telstra have stated that the Smart Modem 3 is made from 80% recycled materials with 100% recycled packaging, which helps Telstra significantly reduce Scope 3 emissions to 50 per cent by 2030.

Telstra has offered a customer who admitted to downloading about 400GB of pirated content during the telco's 'free data day', to test its upcoming super fast 1Gbps modem before the general public ...

Of the 600,000 existing Telstra Smart Modems with 4G broadband fallback, Gen 1.1 devices (but not Gen 1.0) are set to receive voice fallback via a firmware upgrade next year.

TELSTRA is sending Queensland customers an NBN-ready modem in what critics say is an attempt to "fool" them into staying with the telco without shopping around first.

Telstra will offer the Ultimate USB modem for zero dollars upfront on a number of mobile broadband plans on a 24-month contract. Its statement today did not disclose what it would sell the modem for ...

DESPITE most of Telstra's network back up and running after a week of issues, the company has told us they are aware of a small number of customers still experiencing NBN and ADSL issues.