Shopify is testing an OpenAI-powered translation bot for its customer-support staff. It's the latest AI experiment the company has implemented for its support division. The company has been ...

Shopify's support division has undergone many changes in recent years. In early 2023, the company began "Code Yellow," a project aimed at improving customer service levels that leaders said had ...

Based on its bold changes and quiet denials, CBA – which has invested significantly in AI in recent years, including ...

Shah took to Twitter to share how Dukaan’s AI chatbot, Lina, has improved customer support response times and costs. “As expected, didn’t find any mention about the 90% staff that were laid off.