The exact type of information in a customer service management system varies somewhat depending on the type of services the business offers. These systems should provide a complete record of ...

Dartmouth-Hitchcock, a nonprofit health system with hospitals and clinics throughout New Hampshire and Vermont, had 12 different siloed IT service management systems for different application teams, ...

LAS VEGAS — Decisiv Inc. said beginning in 2017 its software platform will power the service management systems used by Paccar Inc.’s truck brands Kenworth and Peterbilt. The company made the ...

Utilities operate in high-stakes environments where operational resilience, infrastructure reliability, and workforce efficiency are essential for maintaining uninterrupted service. Cutting-edge field ...

Specsavers moved to an IT service management system from BMC Software when it wanted to become ITIL compliant and standardise the service globally. The optical retail chain implemented BMC FootPrints ...

Forbes contributors publish independent expert analyses and insights. I cover logistics and supply chain management. A transportation management system (TMS) helps companies move freight from origin ...

Editor's Note: This article has been updated to include the latest data and information. The original content was authored by Kaya Ismail. With an increasing number of channels coming into play, ...

This is a comprehensive list of best project management ticketing systems, covering standout features, pricing, and more. Use this guide to find your best fit. Project management software has ...

Nashville-based SMS Holdings Corp. announced Tuesday that Scott Born has been named president of its Service Management Systems. According to a release, Born replaces Michael Wein and returns to ...

Jennifer Simonson is a business journalist with a decade of experience covering entrepreneurship and small business. Drawing on her background as a founder of multiple startups, she writes for Forbes ...

The World Bank's definition of a financial management information system, or FMIS, is simply the automation of financial operations. With that definition in mind, there are plenty of database ...