As the Trump administration cuts staff and field offices at the Social Security Administration, seniors dialing the 800 toll-free number have spent an increasing amount of time on hold. The average ...

Social Security recipients should know about two phone service changes that started Monday. • Need to change your direct deposit info? Changes to direct deposit information must now either be done ...

The Social Security Administration (SSA) recently reassigned a small share of its field office employees in an effort to bring down lengthy wait times for the agency's national 800 phone number.

The SSA's "digital first" push means its AI chatbot is answering more and more customer service calls. Older Americans share ...

The Social Security Administration says Americans will no longer be able to change direct deposit and other banking information with the agency by phone, a practice it claims opens the door to fraud. ...

Applying for Social Security by phone can involve long wait times. If your account is flagged as a possible fraud risk, you may not be able to complete your application over the phone. Having all the ...

Text Callout : Key Takeaways - How to Solve Social Security Problems Online, Over the Phone or In Person Social Security provides predictable monthly payments for millions of disabled and retired ...

The Social Security Administration (SSA) has announced a significant change in its service protocol, eliminating telephone ...