Salesforce this week extended the capabilities of its Service Cloud platform by making available a series of plug-in modules that organizations can use to add, among other things, a two-way video chat ...

Using the optional Live Agent service — priced at $50 (£31) per agent, per month for Salesforce customers — users can also embed a customer service live chat window within its company’s webpage. Live ...

Service leaders will be able to predict customer demand and organize their workforce to staff the right agents with the right skills at the right time -- all on the world's #1 CRM SAN FRANCISCO, Dec.

Cloud computing vendor, Salesforce.com, has extended its service and support product line with Service Cloud, a set of technologies integrating community-generated knowledge with traditional call ...

Salesforce today announced new AI-powered automation and digital channel technologies for Service Cloud to power features for service agents and customers. The first set of tools aims to predict, ...

Screenshot showing Quip allowing interactive commenting within a spreadsheet. (Via Quip.) Customer relations-management giant Salesforce is buying Quip, the San Francisco-based maker of a cloud-based ...

Clara Shih rejoined Salesforce — after 11 years at a startup — as CEO of its biggest cloud biz. As CEO of its Service Cloud, she's bullish on AI to improve customer service, for end-users and agents.

Business software pioneer Salesforce.com is buying work-chatting service Slack for $27.7 billion in a deal aimed at giving the two companies a better shot at competing against longtime industry ...