Salesforce presumably faces the same issue everyone else is facing in staffing their research these days: the boom in the applicability of machine learning in real-world problems means there is a ...

Salesforce is on a buying spree. After snatching up data management firm Own earlier in the month, Salesforce today announced its plans to buy Zoomin, an enterprise knowledge platform. Zoomin ...

With VideoShare for Salesforce Knowledge, expertise can be shared with colleagues and partners for cross training and with customers for education and service. Support agents can create and manage ...

With Unified Knowledge, AI models are informed by Salesforce knowledge articles and resources from third-party sources such as Microsoft Corp.’s SharePoint, Atlassian Corp. PLC’s Confluence ...