The Hand & Flowers may be one of the top-rated pubs in the country, but that doesn't prevent the occasional dissatisfied ...

A more extensive loyal customer base translates into more people wanting to dine at your restaurant, increasing your food and drink sales - directly boosting your profitability.

In general, customer satisfaction with quick-service restaurants stayed the same as last year, coming in at 79 out of 100, according to the ASCI Restaurant and Food Delivery Study 2025.

In September, a group of people dining at a Mexican restaurant in Utah left a $10,000 tip. And in July 2022, a customer at a Pennsylvania restaurant left a $3,000 tip on a $13.25 bill.