Since the onset of the pandemic, patient experience scores from Press Ganey, a firm with more than 40 years of experience in patient experience, have taken a drastic dive – with much of the data ...

Every week, our organization receives an average of 8,000 patient comments. Most of them describe a range of experiences and journeys: anxiety, pain, and worry, but also respect, comfort, and ...

When we think about improving the patient experience, we often think about proven best practices such as nurse leader rounding or post-discharge phone calls. These practices standardize and enhance ...

Healthgrades honored 377 hospitals across 44 states for patient experience. Healthgrades released its 2025 Outstanding Patient Experience Award, which recognizes hospitals that provide top-quality ...

Improving the customer experience is critical in healthcare, as it directly impacts patient outcomes, satisfaction and loyalty. Clear, compassionate communication—both in person and through digital ...

Patient experience is a crucial aspect of healthcare that can significantly influence the success of health providers and practices regarding patient satisfaction and revenue. Positive experiences ...

Hospitals and health systems, especially larger ones, are using AI in myriad new ways – including leveraging it for improved patient experience, and for better patient engagement with the goal of ...

Patient expectations are evolving rapidly, and dental practices are under increasing pressure to provide seamless, high-quality services, starting with the first phone call. Studies show that 88% of ...

In 1386 providers, better teamwork related to higher patient Net Promoter Score (NPS), and the relationship between provider experience and NPS was mediated by teamwork. Objectives: We previously ...