How many times over the past year-and-a-half have you run into some kind of customer service that wasn’t up to scratch and was excused away as a by-product of the COVID crisis? And how often have you ...

Don't miss a MarketingProfs podcast, subscribe to our free newsletter! Baer and Marketing Smarts podcast host George B. Thomas also bust common myths and share practical tips and tricks, helping you ...

Famous for their laid back, ‘no worries’ attitude, Australian consumers in 2025 are losing patience with automated customer service systems such as live chat, chatbots, email-based customer support or ...

It’s impossible to read any medical practice blog or journal without hearing that “patient engagement” is on everyone’s minds. The more patient engagement you foster, the happier your patients and ...

It’s the beginning of March, and time to usher in the busy season for Savannah tourism. St. Patrick’s Day is just around the corner, and the weather is warming up, bringing with it the azalea blooms ...

Laura is a freelance writer specializing in small business, ecommerce and lifestyle content. As a small business owner, she is passionate about supporting other entrepreneurs and sharing information ...

A study of nearly 35,000 online reviews of physicians nationwide has found that customer service is patients’ chief frustration, not physicians’ medical expertise and clinical skill. The study, ...

With rare and wonderful exceptions, customer service today is dead as a road-kill frog. That’s especially true when it comes to getting help for your computer, software or an HDTV. The odds are ...