Customer retention is more important than ever, especially in the crowded e-commerce space. It's challenging to focus on new customer acquisition while also engaging with those you already have.

While the research on customer retention still cited in the industry is from 1990 – long before the advent of online shopping – that study by researchers from Bain and Harvard found that a 5% ...

We have found a well-structured loyalty program to be the No. 1 customer retention tool. It gives a reason for customers to keep coming back to you and makes them feel appreciated.

How Customer Retention Will Shape Success in 2025 In a competitive economy, retaining customers requires creative, personalized strategies. Here’s how small businesses can turn loyalty into a ...

Customer retention is often cited as the ‘Holy Grail’ when it comes to revenue growth and profitability for any business. This holds true, especially in the ecommerce sector, which relies ...

Customer retention can also help build your brand and reputation. Loyal and satisfied customers are more likely to recommend you to others and leave positive online reviews.

Online shoe and clothing retailer, Zappos, has a long-standing reputation for excellent customer service, which has led to high customer retention rates and a whopping $2 billion in annual revenue.

Leveraging Technology and AI to Wow Customers Smart use of technology is becoming a secret weapon for customer retention. It’s not about replacing the human touch, but instead augmenting your team so ...

Evolve customer engagement in step with changes in customer behavior Preserving and growing existing customers is a job for everyone at a business, not just the account teams.

Hudson,Ink has proven systems that keep you connected and top-of-mind. To request your complimentary Customer Retention Kit by emailing a polite request to [email protected] or by calling ...

A net retention rate of over 100% indicates strong product-market fit and showcases your ability to compound your revenue from your existing customer base. Amongst higher ARR ranges, more ...

Turkey's only listed e-commerce platform Hepsiburada will prioritise profitability over rapid growth and step up efforts to retain customers who are being hit by soaring inflation.