NPS, CSAT and CES are three examples of CX metrics that have not been implemented in ways that help companies wholly understand how satisfied their customers are after engaging with their brand.

Yet, too many organisations still worship NPS and CSAT scores as their guiding Key Performance Indicators (and the basis of how they incentivise their employees), without questioning whether those ...

NPS And CSAT: What They Mean To You If you’re new to this whole NPS and CSAT thing, you may have a lot of questions. But have no fear—I’m here to break it all down for you.

The customer service feature will use two industry standard question formats: Net Promoter Score (NPS) and Customer Satisfaction (CSAT). The direct message feature is now available for businesses to ...

Private sector fuels NPS surge with near 45% y-o-y jump in AUM as of Sept 28 Non-government NPS subscribers soar by 21 per cent, as assets reach ₹2.70 lakh crore; overall NPS AUM up 31.66% at ...