New research carried out by NewVoiceMedia, offers a compelling view of the consequences of poor customer service in the US. The results reveal that an estimated $41 billion is lost by US companies ...

The Total Economic Impact™ Of ServiceNow Customer Service Management – Infographic ServiceNow To deliver effortless, end-to-end customer experience every time, all parts of your organization need to ...

New research from American Banker, Humanizing the Bank Customer Experience, developed in conjunction with creative experience agency Monigle, examines the core of what drives customers to choose and ...

Some 57% of respondents in the UK and 51% in the US say they turn to phone/voice for immediate customer service in times of crisis. An infographic (below) explores further findings from the survey, ...

This infographic, courtesy of Zendesk, highlights “the good, bad and ugly truths” of how consumers are influenced by a retailer’s customer service. Following a bad shopping experience, some customers ...

Take this survey released today by Harris Interactive (and sponsored by Avaya). 66% of the 2,100 U.S. adults surveyed by Harris said that they will leave companies that make getting customer ...

According to the infographic below, 80% of businesses believe they provide "superior" customer service. But only 8% of customers would describe the service they've received in such glowing terms.

There’s a reason customer service professionals may have a sense of déjà vu. It’s because the issues they deal with today are the same they dealt with 20 years ago.

Because in an age when people expect the world at their fingertips, customer service must show up wherever their customers want to engage. In fact, 47% of U.S. consumers already use three to five ...