Customer Loyalty Index (CLI) – Determines a customer’s loyalty to the brand. Customer Lifetime Value (CLV) – A measure of how much potential revenue is attributed to a customer.

Data on customer retention — how customers interact with your brand, what satisfies them, and what makes them churn — is collected using a variety of tools including CRM systems, customer ...

Businesses need to take stock of their data storage structures and workflows, and to improve integrations, security, and ...

Customer retention is more important than ever, especially in the crowded e-commerce space. It's challenging to focus on new customer acquisition while also engaging with those you already have.

The foodservice distributor expects sales to keep climbing this year, buoyed by expectations for significantly improved ...

Track key metrics like customer retention, churn, and customer engagement. This data will help you identify areas where you need to improve and also are important measures of your product-market fit.

The biggest lesson from SaaS companies in 2023–retention is key to long-term success. In a recent survey by Customer Success Collective, 70 percent of participants from B2B and B2C companies ...

In today’s competitive coffee industry, a shop’s performance hinges on more than premium beans or advanced equipment. Staff expertise plays an equally critical role.

Dozens of strategies, from minor tweaks to major initiatives, can improve your retention rate. Here are 12 that you can apply to improve customer retention in 2023. 6 Marketing Strategies For ...

Customer retention builds a stable revenue base that compounds over time. Businesses focusing on retention require less marketing spend and generate higher valuations due to predictable, recurring ...

3 Ways AI Helps Improve Member Retention AI is transforming healthcare’s approach to member care. With AI innovation, insurance leaders can improve member retention rates by: ...