With three years spent researching, comparing, and testing software products, Tyler Webb is an expert on all things telecommunications. With work featured on GetVoIP.com, he's written over 150 ...

The IVM system from NCH Software is a complete interactive voice response system for Windows PCs. It functions as a interactive telephone menu system, voice mail and outbound dialing solution. The IVM ...

IVR Pricing Is Erratic, But it Can Work in Your Favor Your email has been sent IVR pricing gets more complex as your needs get more advanced. Here’s how to avoid being blindsided by rising IVR costs.

If you’re after versatile and reliable call center software, our research suggests RingCentral Contact Center is the best option out there. It offers a range of advanced features, including ...

9 Reasons a Hosted IVR Beats Managing Your Own System Your email has been sent If you provide customer service over the phone, you need an IVR system. Discover why a hosted IVR can save time, cut ...

Deep neural networking entered the consumer space with applications such as Apple's Siri and Microsoft's Cortana, but the technology's use in business contexts was limited until [24]7 brought it to ...

Though the interactive voice response (IVR) systems market is quite mature, it is still on a growth trajectory, largely because of the renewed importance that automation is playing in shaping customer ...

Turns out, if you approach an IVR or a chatbot system project as you would onboarding a new hire, the benefits are even greater. Businesses today treat interactive voice response (IVR) and chatbots ...

A quick guide for building an interactive voice response (IVR) system for your customers with Twilio, Node.js, and Express When you want to get ahold of someone, there’s nothing quite like giving ...

Reader Bob Hayes wrote a while ago with an example of a scoring system he uses to rate support calls, so I thought I’d take a shot at my own system. At the start of ...

eWEEK content and product recommendations are editorially independent. We may make money when you click on links to our partners. Learn More. Most companies do nothing or call manually to discover ...