Glassdoor has become a great resource for people to learn about a company, as the career website allows employees to write anonymous reviews. Related: Is Employee Feedback Missing at Your Company?

Online reviews have become a powerful tool for consumers seeking advice on purchases and determining if a company is reputable. According to BrightLocal’s 2025 Local Consumer Review Survey, 97 percent ...

When launching and successfully operating a local business, your online reputation is one of the most influential assets you can build. A combination of delivering great consumer experiences and ...

Consumers have used online review sites to inform their restaurant, hotel and flight purchasing decisions for years. Recent studies show consumers are also using online physicians reviews to search ...

Bad reviews can undermine your brand and hurt your revenue. Learn how to turn things around and transform harmful feedback into a bottom-line boost for your business. A strategic approach to ...

We collaborate with the world's leading lawyers to deliver news tailored for you. Sign Up for any (or all) of our 25+ Newsletters. Some states have laws and ethical rules regarding solicitation and ...

Whether valid or unfairly given, negative reviews present a challenge because they are publicly visible and can influence potential customers’ perceptions. The main challenges include mitigating the ...

Whether it’s a glowing review or a critical one, acknowledging feedback shows that you value your customers’ opinions. A simple “Thank you for your feedback” can go a long way in establishing rapport.

While many healthcare organizations agree patients should be able to voice their concerns, hospitals and health systems have begun looking for ways to mitigate the effect of negative provider reviews ...

Forbes contributors publish independent expert analyses and insights. I provide career insights for you to be seen and promote. Negative performance reviews are necessary but are also a demanding ...

In the end, the most trusted practices aren’t the ones without criticism; they’re the ones that never stop learning from it.