Help desk solutions automate ticket management, support auto-replies, grant easy access to a knowledge base, offer predefined workflow templates and handle post-incident surveys.

CareTech Solutions, an IT and Web products and services provider for more than 200 hospitals, Thursday announced that use of its Service Desk service increased by 75 percent in 2012.

CareTech Solutions' Service Desk was named Best in KLAS for partial IT outsourcing as ranked by healthcare executives and professionals in the 2012 Best in KLAS Awards: Software & Services" report.

PORTSMOUTH, NH / ACCESSWIRE / July 13, 2023 / Today, Instant Technologies, a leading provider of chat-based service desk solutions, proudly unveils Instant Chime V5, a cutting-edge chat-based ...

As a supplier of outsourced library help desk solutions, Reprints Desk can facilitate support for all types of requests related to document delivery, subscription access inquiries, database or ...

PORTSMOUTH, NH / ACCESSWIRE / July 13, 2023 / Today, Instant Technologies, a leading provider of chat-based service desk solutions, proudly unveils Instant Chime V5, a cutting-edge chat-based ...