The new model will also improve the ability of outsourcing firms, particularly application service providers, to take over an organization's help desk or call center operations."With your browser ...

FORT BELVOIR, Va. (Army News Service, June 18, 2008) - The Army Knowledge Online/Defense Knowledge Online Project Office marked the grand opening of a newly-renovated Help Desk Call Center with a ...

Zoho Desk is an intuitive and easy-to-use customer support platform. The real power of Zoho Desk lies in its multiple support channels, integrations with other services, ticket automation ...

Creating the help desk The City of Des Moines formed its help desk in 1998 with two full-time level-one techs and two full-time field workers to service the city government's 1,200 desktop users.

One common help desk call–if not the most common–is, “I’ve lost my file and I can’t get it back!” If a user has saved a file on his or her local machine retrieving can be easy; simply access the ...