SAN FRANCISCO, March 11, 2025--HDI, the leading organization dedicated to elevating service and support across the enterprise, today unveils Service Management Training and Consulting solutions to ...

SAN FRANCISCO, January 22, 2024--HDI, the leading organization dedicated to elevating service and support across the enterprise, today announces the 2024 technical support and service management ...

HDI surveyed over a hundred support professionals in March and April 2024 on a variety of issues and concerns from recent workforce trends and hiring forecasts, to skills and training needs, as ...

HDI Customer Service Representative Artificial Intelligence in the Support Organization ITIL® 4 Foundation KCS Principles KCS Foundation Troubleshooting and Problem-Solving Bootcamp Experience ...