Dealing with a crisis is a nightmare for anyone, and for good reason. Stakes are high simply because a crisis can put an organization’s reputation—and even its survival—on the line.

Turning Crisis Into Opportunity Through Strategic Public Affairs Transparency, a strong media relations strategy and keeping stakeholders up to date can help lower the risk of negative issues and ...

7. Communication doesn’t stop when the crisis is over. “A reputation can be destroyed in one day, but unfortunately, it can’t be built (or rebuilt) in one day,” says Ms. Toomey.

By analyzing over 325,000 tweets from Fortune 500 companies, researchers found that effective crisis communication strategies, such as providing instructive information, could mitigate ...

A textbook case for effective crisis communication is American multinational Johnson & Johnson’s handling of the Tylenol crisis in 1982.

Preparation for a crisis is essential. A carefully crafted crisis response plan, built on a foundation of a robust compliance program, can help a company effectively address a global disruption.

The United Kingdom’s Department for Business, Enterprise and Regulatory Reform (2008), describes a crisis as “an abnormal situation, or even perception, which is beyond the scope of everyday ...

In 2022, Southwest Airlines provided a telling illustration of what can happen when crisis communications are not effective. When severe storms in late 2022 challenged its normal operations, Southwest ...

The seventh webinar in this series will focus on the importance and challenges of effective crisis, risk and emergency communication in nuclear power programmes. In the context of nuclear power, a ...