Learn More . Microsoft today announced that it has acquired FieldOne Systems, a Mahwah, N.J., cloud-based provider of field service and customer relationship management (CRM) software.

This significant correlation between FTFR and customer satisfaction highlights the importance of detailed job history and customer preferences in field service operations. FSM software enhances the ...

While each service based business is different, a company that is largely comprised of field-based service needs to be able to track employees, customer interactions and invoicing all at once. The ...

The framework needed to have the ability to put your best foot forward is your CRM platform. In the past, many organizations used separate solutions for sales and service, with the service component ...

Pega Field Service provides out-of-the-box functionally that enables field service organizations to unify data and processes across the front and back office for a 360-degree view of the customer.

This visibility lets companies predict when customer service reps will be needed. The Salesforce CRM app also incorporates analytics to let companies get a visualization of a customer's history.

SAP is expected to debut on Thursday a hosted CRM software service, as the business applications software giant steps into an increasingly crowded field. SAP plans to provide details of its long ...

Greenply industries implemented mobile CRM to increase the efficiency of its field force.The aim was to provide quick real time data to the back office. Greenply Industries (GIL) is India’s ...

To learn more about how the features of CRM Runner are a field service management software solution, click here to sign up for a free trial. MENAFN0301201900704191ID1097918231 ...

By monitoring this data in a platform like Field Service Lightning, Samson Rope will know when it needs to replace the rope. IoT data gets fed into Salesforce's Field Service Lightning CRM platform.