That includes surveys, but also call center conversations, chat logs, survey responses, social media posts, and product ...

Poorly-designed surveys waste everyone’s time. Here are some common survey problems and ways to get the most out of your next. Can we talk? At the most basic level, these three words are the ...

Why your inbox is overflowing with questionnaires asking you to rate your experience on a scale of 1 to 5 ...

As Hurricane Matthew closed in on South Florida in late October, the National Weather Service issued dire warnings that parts of the state might be uninhabitable for weeks or months. The effects of ...

If your organization sends out surveys, used to send out surveys or plans to send out surveys, then you should read this article. Some customers refuse to fill out customer satisfaction surveys. Their ...

The Fast Company Executive Board is a private, fee-based network of influential leaders, experts, executives, and entrepreneurs who share their insights with our audience. BY Sumit Aneja Customers now ...

This guide was reviewed by a Business News Daily editor to ensure it provides comprehensive and accurate information to aid your buying decision. To better understand employee satisfaction, company ...

Customer surveys have always been a popular way of getting feedback from customers. The company Survey Monkey, which serves 99% of the Fortune 500, say that they collect 2 million responses daily. Yet ...

If we ask our employees open-ended, probing questions and are willing to have an open mind to not only ‘hear’ what they have to say but really ‘listen’ to their feedback — with zero ego attached — it ...

For the first time ever in the Freeman school district, a classified-staff member—bus driver Hal Patton—is slated to kick off the district’s professional development session by sharing his story as an ...

NCODA presents findings from over 700 patient responses across the country to determine patient satisfaction over 4 categories: time, convenience, staff interaction, and overall satisfaction. Patient ...

Do higher satisfaction scores still matter for Medicare Advantage plans? Yes, but they are no longer sufficient on their own.