A new phishing scam promises Amazon customers full refunds without returning an order, the FTC says. Here's what to know ...

Sanchez-Rola says a common tactic is fake order confirmation scams. Scammers send fake emails or texts claiming you placed an order, often mimicking official Amazon notifications.

If you are awaiting a shipment from Amazon and get a message, sign into your account and check the status of your order there.