I was first introduced to the limitations of ‘end user’ thinking a decade ago when I managed the rollout of an oil & gas exploration toolset. I expected clear processes and defined user roles. Instead ...

Zoom Communications Inc. is a fascinating company in that it’s one of the few corporate technology brands that resonates with ...

It always takes two for a phishing attack to work – an attacker to send the bait and an insider to take it. Almost every organization carries out some form of security and awareness training (SAT) to ...

In today’s fast-paced organizations, end-users will sometimes try to take a shortcut. We've all been there — rushing to meet a deadline, juggling multiple tasks, or just trying to be helpful. But the ...

In context: End-to-end encryption can greatly enhance security in email communications, but it demands commitment from both parties. Google is now simplifying the process with a new message exchange ...

Data-driven marketing isn’t enough anymore on its own. At this point, brands need to cultivate loyalty and emotional instinct in their users, as well. One of the cornerstone elements that makes this ...