Authority more than empathy is a quality traditionally associated with management. Yet empathy is one of those underrated attributes that receives minimal attention in most management textbooks but ...

Customer service in the technology sector has evolved from mere troubleshooting to a multifaceted role that involves empathy, data analytics, cross-departmental collaboration and a strong alignment ...

In a crisis, attorneys naturally focus on legal and regulatory risks, and how to mitigate and defend against those risks, whether the crisis arises from a product, cybersecurity, financial, integrity ...

Empathy matters. That’s the takeaway of a growing body of evidence from research on industries ranging from airlines to technology. Looking at issues from another point of view improves everything ...

Collection management is crucial for the health of credit markets. It involves tactfully handling overdue debts to mitigate losses and maintain financial stability. Effective collection strategies not ...

In addition to directing the development of AI, leaders who follow these directives can also help to shape the ethical ...

Forbes contributors publish independent expert analyses and insights. Dr. Lance B. Eliot is a world-renowned AI scientist and consultant. In today’s column, I will be exploring how generative AI ...

Empathy is more than a buzzword—it’s a foundational skill. The ability to recognize and understand others’ emotions—and to respond in ways that are constructive and caring—can help adolescents build ...