Among them is real-time customer journey orchestration capabilities in Dynamics 365 Marketing as part of the April release wave 1 updates. These capabilities will allow customer experience teams to ...

This means intelligence across all the Dynamics 365 apps notably sentiment and intent analysis, preemptive service, relationship insights, lead and opportunity scoring and product recommendation.

Why Dynamics 365 Customer Engagement Stands Out Let’s take a look at some of the key features and benefits that make this suite a top choice for customer-centric businesses: 1.

The Copilot capabilities will give collections agents "quick access to credit and payment history," which will let them "prioritize and personalize customer communication" using Dynamics 365 Finance.

The Dynamics 365 Wave 2 plan is here. Microsoft is rolling out a number of these new features via Teams, as the company is trying to integrate Dynamics and Teams increasingly tighter.

While introducing the new capabilities for Dynamics 365, Microsoft pointed to a recent article from MarketWatch opining that the service is giving Salesforce a run for its money.

Copilot for Microsoft Supply Chain Center, a capability in Dynamics 365 Supply Chain Management, to "proactively flag external issues such as weather, financial, and geo-political news that may ...

Hundreds of new features are coming to Microsoft Dynamics 365 and Power Platform starting with an April 2019 release, giving users of the ERP, CRM and app building applications more capabilities ...

Here’s how it works. Dynamics 365 Customer Service now includes Facebook Messenger capabilities Hamza Jawad · Dec 13, 2019 15:26 EST · Hot!