Customer service and customer experience (often referred to as CX) are two important terms that business owners and brands need to understand in order to thrive in today's competitive marketplace.

Forbes contributors publish independent expert analyses and insights. I am a Customer Experience Futurist, Author and Keynote Speaker. In this week's edition of Blake's Take I address the difference ...

You can’t stop thinking about the future—that’s where the real value lies. The growth of the customer-focused economy has pushed businesses to do whatever it takes to keep customers satisfied. The ...

Korn Ferry, the global, leading organizational and people advisory firm, recently completed a study where they evaluated the skill differences between what they call customer-centric and traditional ...

The Fast Company Executive Board is a private, fee-based network of influential leaders, experts, executives, and entrepreneurs who share their insights with our audience. BY Jason VandeBoom ...

Dissatisfied and angry customers arrive at their feelings from different circumstances, but neither is good for your business. Soothing unhappy customers might actually enhance your small business's ...

There's a big difference between customer experience and customer service. In this video, Entrepreneur Network partner Patrick Bet-David goes through the major differences between the two. Bet-David ...