Presented by Andrew Hill. Produced by Edith Rousselot and Laurence Knight. The editor is Bryant Urstadt. Manuela Saragosa is the executive producer. Audio mix and original music by Breen Turner. The ...

Andrew Hill I’m going to start with our traditional dumb question. The subtitle of your book is Why Big Systems Make Terrible Decisions — and How the World Lost Its Mind. So on a scale of one to 10, ...