All too often customer success managers don’t proactively engage with customers and are then surprised (though they shouldn’t be) when the customer churns. Research has found that personalized ...

When support teams capture and analyze the voice of the customer (VoC) — through sentiment analysis, chat transcripts and ...

Any job search platform these days will show there are thousands of customer success (CS) positions waiting to be filled. According to research by Gainsight, a customer success software platform, ...

The customer success team can be the game changer you’re looking for to incentivize the growth of your business. This team is responsible for ensuring each customer achieves their desired outcome and ...

DENVER, June 21, 2021 /PRNewswire/ — ESG, the leader in Customer Success as a Service(R) (CSaaS), announced today it has signed an agreement to deliver its Customer Success Plan service offering for a ...

Today’s business environment is tough — as such, customer success has become a crucial aspect of generating revenue. It’s no longer enough to simply acquire new customers; retaining and expanding ...

Why is the customer experience so important? Prioritizing the customer experience (CX) is crucial for any company's success. Organizations that are "customer experience-driven" consistently ...

The term 'customer success' is one that's increasingly bandied about by technology vendors, but it has many different meanings. For most SaaS vendors, the main focus is how successfully a customer is ...

LOS ANGELES, Nov. 7, 2025 /CNW/ -- Customer platform Planhat today announced it has been recognized as a Leader in the 2025 Gartner (R) Magic Quadrant (TM) for Customer Success Management Platforms.

CHICAGO--(BUSINESS WIRE)--Logiwa, the leading cloud fulfillment platform for high-volume direct-to-consumer businesses, just announced the addition of a VP of Customer Success and Operations and a VP ...

Growing a business that will last for the long term requires recognizing that growth fluctuates. Sometimes, your business will see a tremendous increase in sales. Other times, you'll lose business or ...