A successful customer experience depends on multiple elements. One frequently overlooked aspect of the customer experience–and of overall business success–is graphic design. Pointers on how to ...

For Customer Success to fulfill its potential, we must reframe it as a sales-driven, revenue-generating function with clear goals, defined metrics, and targeted responsibilities.

Understanding Customer Pain Points (And How To Measure Them) In Affinity's early days, we didn't have a fully built product, but we did have a hypothesis that we tested over a large number of ...

In a similar vein, executive presence has been critical: being comfortable speaking or presenting to anyone — from end users ...

HANOVER PARK, Ill.—December 16, 2015—Fujifilm North America, Graphic Systems Division has shared a wide-format industry success story with long-time customer Midwest Graphics, an Indianapolis ...

Secondly, customer success has itself evolved. In the beginning, customer success focused on analyzing metrics related to usage and adoption, since these had been shown to be useful indicators of a ...

An 'Agile Scrumban'solution, a combination of the Scrum framework and the Kanban system, both associated with agile, is ideal for managing customer success.