Customer service skills comprise the knowledge, tactics and understanding needed to make customers as satisfied as possible. Here are 12 essential skills.

Engaged employees deliver better customer service. Companies in the top 25% of employee engagement have 10% higher customer ...

“It is imperative that the OPEX training either initial or refresher be completed to ensure personnel are reminded of the important role they have in providing customer service and ...

The Power Of A Good Customer Care Team Content, messaging and the quality of your product all contribute to bringing leads in. Good customer service keeps your customers coming back to your company.

Your customer is your business. Period. Customer service teams should be, first and foremost, trained in the ideology of “make things right at all costs.” – Evan Rubinson, Meters Music ...

5. Customer service training is a true superpower. Your customer service initiatives mean nothing if your employees don’t know how to deliver them.

Loni Smith, customer success training manager, won a Customer Service Training Professional of the Year award. The 24-member Tranont Customer Success Team supports customers and more than 35,000 ...

Over the summer, SLO Partners ran a series of customer service workshops for recent high school graduates. The program supports local businesses that need long-term employees.