This infographic pulls together 10 mind-blowing stats on the state of customer service—and what it will take to put customer service on the fast-track to the future.

Because in an age when people expect the world at their fingertips, customer service must show up wherever their customers want to engage. In fact, 47% of U.S. consumers already use three to five ...

More retailers are focusing on improving the customer service experience. In fact, 70% of retailers providing quality customer service said they're using the feedback to make strategic business ...

Make sure you're not sabotaging customer experience. Customers who are unhappy with customer service will leave. The top reasons why customers switch to a competitor are because they feel ...

This infographic, courtesy of Zendesk, highlights “the good, bad and ugly truths” of how consumers are influenced by a retailer’s customer service. Following a bad shopping experience, some customers ...

Customer churn isn’t something we usually think of as a technological problem, more than a third of the $136 billion a year companies lose is to churn.

Some 59% of US workers say they would not deal with a company again after one or two bad customer service experiences, according to recent research from OfficeTeam. The report was based on data from a ...

According to the infographic below, 80% of businesses believe they provide "superior" customer service. But only 8% of customers would describe the service they've received in such glowing terms.

[Infographic] The role of artificial intelligence in the customer experience Techaeris | June 2, 2018 Business, Tech ...

An infographic by Finances Online gives a breakdown of the top countries for excellent customer service. Also in the top five are Canada, Norway, Australia, and Denmark.

INFOGRAPHIC: Local business reviews have become the digital version of word-of-mouth advertising. But consumers want easier ways to deliver feedback directly to business owners. For today's business, ...

The Total Economic Impact™ Of ServiceNow Customer Service Management – Infographic ServiceNow To deliver effortless, end-to-end customer experience every time, all parts of your organization need to ...