Good communication and customer service skills are lacking in so many businesses today. Customers are frustrated and seeking out places of business where they are treated as they should be — the ...

Empathetic Customer Communication Will Be Key Your customers will continue to have questions if your industry is disrupted, particularly around substitutions, shortages and stretched supply times.

Customer service is a simple concept: The better we’re treated, the more we want to come back. We all make choices. Service, and how we feel about that service, has an impact on whether we stick ...

Customer service experts shared their advice for surviving in the age of instant, multichannel communication. Help customers help themselves first (but be there when they need you) ...

Communication Escalation Process. When you run a small business, you have to contend with consumer queries and complaints that may pertain to such issues as faulty products or service breaks. You ...

By avoiding communication breakdowns during decision making, leaders can ensure their teams perform at their best.

Recent experiences with One Communications (OC), formerly GTT, show that they need to revamp their Customer Service design to become more efficient and highly responsive when a customer is having ...

Micah Solomon: Give me a quick historical overview of the solutions Interactive Intelligence has brought to customer service communications. Brown: I started the company about 20 years ago; now we ...

Talk like a human. One of the biggest problems with any type of organizational communication is that it sounds like organizational communication, complete with jargon, buzzwords, and overly stuffy ...